Our 
Projects

Following our engagement with Peng Consultants to address safeguarding concerns raised by external agencies, we worked closely with the client to identify the root causes of these issues. Our analysis revealed that staff members were inadequately reporting incidents due to a limited understanding of safeguarding principles. In response, we developed and delivered comprehensive training programs for all staff at the home, which have significantly improved their understanding and application of essential topics such as preserving protocols, audit management, process optimisation, and practical clinical supervision strategies. Additionally, we implemented procedural changes to streamline data management workflows and enhance oversight for the registered manager and senior management team.

 

As part of our intervention, Peng Consultants conducted an in-depth audit, which highlighted significant gaps in external collaboration. To address this, we prioritised strengthening inter-agency relationships and established a multidisciplinary approach to resident care. This initiative has resulted in improved support from multiple external agencies, thereby enhancing operational efficiency and significantly raising the quality of care provided to residents.

 

Furthermore, our audit process identified opportunities for resource optimisation. We assisted the provider in selecting new suppliers that offer better value and improved inventory control. This ultimately contributed to enhancing healthcare services within the home, saving costs, and allowing busy nurses to spend more time with residents.

After collaborating with Peng Consultants, we realised that, despite operating for two years, we had struggled to attract clients for our live-in service. Our previous efforts to expand our client base in the local area had not been fruitful, leaving us feeling as if we had reached a dead end. However, the collaboration with Peng Consultants led us to a significant achievement in overcoming this challenge.

 

With the guidance of Peng Consultants, following an initial free consultation, we rebranded our business and launched a new values-based approach. As part of our retainer subscription package, Peng Consultants managed this process on our behalf. They focused on redeveloping our company website to enhance its visibility on Google and ensure it was optimised for SEO. Additionally, we implemented a coordinated social media campaign designed to increase our brand awareness, showcase the quality and values of our services, and attract more clients. This strategic approach aimed to establish a recognisable brand within our target area. Peng Consultants handles all our social media accounts and posts content that aligns with our objectives of gaining more clients locally.

 

The impact of our collaboration with Peng Consultants has been significant. They successfully secured tenders with local authorities, leading to our inclusion on provider lists. With their ongoing support, we have seen a substantial increase in our client base, necessitating the recruitment and training of additional staff, a process that Peng Consultants also assists us with.

After an RI CQC inspection revealed the need for improvement and highlighted challenges stemming from high staff turnover, including the loss of registered managers, we engaged Peng Consultants to help us navigate this. Their expertise proved invaluable in our recovery efforts.

 

Peng Consultants assigned an interim manager who swiftly implemented essential changes and spearheaded the recruitment of additional care staff over three months. This proactive approach led to a significant reduction in complaints related to staff lateness. The interim manager also focused on enhancing staff training and introduced transformative changes that inspired hope and reassured us about the future of our service.

 

Peng Consultants conducted a thorough mock inspection, leaving no stone unturned, and developed a comprehensive service improvement plan. This plan has revealed internal deficiencies and enabled us to implement corrective measures. Consequently, we have attracted new clients while enhancing our reputation and service quality for existing clients, instilling a sense of trust in our process.

 

The improvement plan also addressed our outdated processes and policies. Peng Consultants provided us with new, accessible policies that all staff can utilise through an app, ensuring they are equipped to handle various situations effectively. Overall, the impact of Peng Consultants has been profound, positioning our service for long-term success and sustainability.